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General Conditions

This legal document covers the content and acceptable usage of (BALETA Handmade website and online shop).

Welcome to BALETA Handmade. BALETA Handmade and team provides services to subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.

  • We reserve the right to change this website and these Terms & Conditions at any time. Changes made to the Terms & Conditions will be published here – you agree to check this section periodically  to be aware of any changes and your continued use of the website shall be considered your agreement to any changed Terms & Conditions.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • We do not sell knives or edge tools to persons under 18 years of age. We reserve the right to perform an age verification on buyers.

  • These Terms & Conditions shall be construed in accordance with the laws Carinthia, Austria, without regard to any conflict of law provisions. Any dispute arising under these Terms & Conditions will be resolved exclusively in the courts of Carinthia, Austria. For EU countries, an eventual conflict between seller and buyer could be resolved with the EU website Online Dispute Resolution (ODR).

Conditions of Use

  • All materials displayed or made available on our website, including, but not limited to, trademarks and logos, graphics, documents, texts and images are owned or licensed to BALETA Handmade or our suppliers, and are protected by copyright laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of this website, use of the website, or access to the website or any contact on the website trough which a service is provided, without express written permission from BALETA Handmade.

  • You may only access our website for legal purposes. You may not use it to post, submit or transmit any material that is; threatening, discriminatory, obscene, offensive, in breach of confidence or privacy, technically harmful, fraudulent or interferes with the normal operation of the website.

  • The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any information, products or services that your purchase through this website meet your specific requirements.

Data Protection / Privacy & Security

We are committed to protecting the data and privacy of our website users, full details can be found on the Data Protection Policy page.

  • You understand that information you provide (not including credit card information), may be transferred unencrypted and involve a) transmissions over various networks and b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted over networks.

  • We may validate name, address and other personal information supplied by you during the order process against appropriate third party databases, for this reason the billing address for first orders should be the same as the delivery address. By accepting these terms and conditions you consent to such checks being made.

  • We do not disclose buyers' information to third parties.

  • Cookies are used on this shopping site to keep track of the contents of your shopping cart. Data collected by this site is used to:

    • Take and fulfil customer orders

    • Administer and enhance the site and service

    • Only disclose information to third-parties for goods delivery purposes.

Payment Terms

  • Items purchased from the website will only be dispatched once full payment has been received.

  • Work on personalised or made-to-order products will only commence once 50% payment has been received. These personalised or made-to-order products will only shipped once full payment has been received.

  • BALETA Handmade accept the following payment methods:

    • Debit/Credit Card

    • Online Bank Transfer

    • PayPal

    • Cash (collection in person only)

    • Cryptocurrencies: Bitcoin and Etherium

Shipping & Returns

Please see our Shipping & Returns page for more details.

Product Information

  • BALETA Handmade endeavour to be as accurate as possible with all product information. However, we do not warrant that product descriptions and website content is accurate, free of errors, complete or current.

  • Please be aware that due to the nature products (handmade and using natural materials), there will be occasional flaws or inconsistencies in the product that are not necessarily represented in the images or descriptions. These flaws or inconsistencies are not seen as faults of the product and cannot be used as a basis for returning the item.

  • We try and provide images of the products that are as close a representation of the real item as possible (colors, hue, shade etc.).

  • Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or any related website is inaccurate at any time without  prior notice (including after you have submitted your order).

  • We undertake no obligation  to update, amend or clarify information on the website or any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied to the website or any related website, should be taken to indicate that all information on the website or and related website has been modified or updated.

Liability Limitations

  • You expressly agree that your use of, or inability to use, any products sold or services provided by BALETA Handmade is at your own risk. In no case shall BALETA Handmade be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages of any kind.

  • You are solely responsible for adhering to the laws and regulations governing knives and edge tools in your country/state/region.

  • Our website may contain third party links to other sites. Once you use these links to leave our site, we do not have any control or responsibility for the content, or the privacy of the information you provide when visiting such sites.

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